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Ticketing

The EFL, as event organiser, has direct responsibility for the staging of the final ties of the Carabao Cup, the Checkatrade Trophy and the EFL Play-Off Finals. 

The following policies apply in respect of these EFL events:

Pricing

The EFL continues to strive for wider access to matches by offering a broad range of ticket prices

Club Ticket Allocation & Sales

The EFL will endeavour to allocate 80% of the available tickets to the two clubs competing in the final. The location and amount of tickets allocated to each finalist club will be determined by the EFL following consultation with clubs, Wembley National Stadium and the Metropolitan Police Service.

The EFL also provides guidance to finalist clubs with regards to the ticket sales process and method of block allocations sold. Clubs are responsible for the use of any external ticket agency and will adopt their own sales procedures in relation to prioritisation of tickets and availability for their supporters.

Concessions

Concessions will be available to junior supporters (16 years and under) and senior citizens (age determined in accordance with the ticketing policy of the competing clubs). Babes in arms (under 6 months) do not require a ticket. Babes over 6 months will require a ticket for entry at a concessionary rate.

Disabled Spectators

Designated places will be available for disabled spectators in wheelchairs and their carers. These tickets will be distributed by the two clubs competing in the Final, at a cost equivalent to the relevant price for the area they are in and provide a personal assistant space free of charge (where a PA is required).

Ambulant disabled supporters’ tickets will also be available. Again these tickets will be distributed by the two clubs competing in the Final, at a cost equivalent to the relevant price for the area they are in and provide a personal assistant space free of charge (where a PA is required).

Returns/Refunds

Every effort will be made to facilitate the return and re-distribution of unwanted tickets. Following the introduction of legislation to combat ticket touts (section 166 of the Criminal Justice and Public Order Act 1994), any member of the public would be committing an offence if they should offer for sale any ticket that they have purchased for one of the EFL Finals. Any unwanted tickets should therefore be returned in advance of the fixture to the point of sale (usually one of the clubs competing in the Final), where, providing the ticket-holder has a genuine reason for returning the ticket(s), a full refund will be given.

If any of the EFL’s Finals should be postponed before kick-off, ticket holders will be entitled to free admission to the rearranged game.  If the match should be abandoned after kick-off, ticket holders will be entitled to half price admission to the rearranged match.  

Club Tickets & Facilities

The EFL requires each member club to submit their ‘Pricing Plan’ for league fixtures to ensure that they provide fair pricing and minimum numbers of tickets for both disabled and non-disabled supporters, as detailed within regulation 34.2. The EFL works with clubs to provide guidance and best practice in relation to the services they offer. Clubs are required to make any discounts or special promotions (in each case for one match only) available on a similar basis to visiting supporters, unless such matches are designated as ‘local promotions’. Local promotions are permitted up to four times throughout the season as per EFL regulations.