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Consultation & Supporter Engagement

The EFL is committed to regular consultation with supporters and stakeholders within the game.

We are at the heart of progressive debate and engaging with all our stakeholders is key to positively develop our competitions as a whole. We are also committed to enhancing the consultative reach of our members among their fanbases and local communities, though effective supporter dialogue and EFL Trust projects.

In June 2016, following the Government’s Expert Working Group on Supporter Ownership & Engagement (EWG), in which the EFL played an active role, clubs introduced new regulations requiring clubs to engage with their supporters in a structured and regular manner.  Clubs are required to meet with a representative group of supporters at least twice a season to discuss significant issues relating to the club.  The framework for each club’s specific consultation strategy is to be documented within its customer charter.  For its part, the EFL will meet with the supporter organisations at a national level and club groups on an ad hoc basis whenever needed.

The EFL continues to foster a good working relationship with other footballing bodies which include the Football Association, the Premier League, the National League, the Professional Footballers Association, the League Managers Association and the European Professional Football Leagues. The EFL also consults at national level with the Football Supporters' Federation, Supporters Direct and Level Playing Field (formerly the National Association of Disabled Supporters), contributing to discussion and responding to issues in order to improve supporters’ experience and enjoyment of the game.

The EFL also has representation on the Kick it Out Professional Game Guidance Group and continues to develop ways to consult with other football bodies and Government in line with key issues that affect the game.

Supporter Liaison

The EFL and its clubs set out commitments to supporters within the Supporter Liaison Officer and Supporter Engagement regulations. EFL regulations require clubs to appoint a Supporter Liaison Officer (SLO). Their role is principally to ensure proper and constructive discourse between a club and its supporters. Working with both Supporters Direct and the Football Supporters’ Federation, the EFL provides guidance and support for all member clubs and their SLOs, to encourage greater consultation and engagement with all stakeholders across the game.