Skip to main content Skip to site footer


The best way to bring about an improvement in any service is to examine it through the eyes of the people who use it.

By finding out what matters to people, by understanding their expectations and learning from their experiences, the changes you make will be really meaningful and, as any progressive business will tell you, those people will not only remain loyal, but they’ll also encourage their friends and families to come to you, too.

Click here to read the EFL Accessible Supporter Guide.