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Carabao Cup

Capital One +1: 2-for-1 Ticket Promotion

3 July 2012

Terms and conditions

SECTION 1: OVERALL TERMS AND CONDITIONS 

1. ELIGIBILITY
This promotion is open to UK residents only who purchase a home ticket to a Capital One Cup Round 1 Fixture. See section 2 for full list of Round 1 participating clubs.

Employees of Capital One (Europe) plc ( the “Promoter”) and Synergy* (“Agent”) and their respective subsidiaries, affiliates, advertising and promotion agencies and their immediate families (defined for the purpose of these Terms as husband, wife, mother, father, sister, brother, son, daughter, or persons residing in the household of such employees), together with any other person involved in the administration of the promotion or anyone subject to a Football Banning Order are not eligible to participate. The Promoter reserves the right to verify the eligibility of Entrants and check their identity. 


If any person is determined to have breached the above Terms they will not be entitled to redeem this offer.

2. AGE REQUIREMENTS 
To be eligible to redeem an additional ticket, entrants must be over the age of 18. Guests may be under 18 but must be accompanied by an adult at all times during the fulfilment of the prize.


3. +1 TICKET PROMOTION
Winners of the +1 ticket promotion will receive a free ticket to a Round 1 home game of the Capital One Cup (opt-in home clubs only), as advertised. The advertisement for the promotion will contain a code, which the entrant will require when purchasing their ticket and requesting their free +1 ticket. The first 350 x entrants per club purchasing with the code will be provided with a free +1 ticket, of the same or lesser value. +1 tickets will be allocated on a first come, first served basis. +1 tickets are restricted to 1 per person. Clubs will endeavour to ensure that the purchased ticket and the +1 ticket are seated next to each other in the stadium.

This offer is open to home fans only. By redeeming this offer, you are committing to being a supporter of the home club. Each club taking part in this promotion has the right to refuse purchase, refuse admission and / or eject fans from the match if this is perceived not to be the case.

4. ENTRY
To be eligible to redeem an additional ticket, entrants must:

- Contact their relevant club to purchase a ticket either via phone or from the club ticket office. Purchasing information is dependent by club. See section 2 for full club specific redemption information. 

- Purchase a full priced ticket to the home Round 1 fixture. 

- Recite promotional code to claim additional ticket

- Collect their tickets as instructed by their participating Football Club (for full club ticket collection instructions see section 2). 

Codes must be redeemed over the phone or at the ticket office, they cannot be redeemed online. 

All tickets purchased will be subject to the relevant clubs individual ticketing Terms and Conditions and entry to any ground will be subject to the ground regulations in force at the current time. Some clubs may offer more than 350 tickets – these details are included in section 2.  Some clubs may charge booking and other associated fees and these are outside the control of the Promoter. Entrants will be deemed to have accepted these Terms of Service when they enter this competition.

5. TIMING
The closing time for this promotion will be dependent by club (see section 2). No entries received after the club’s closing time and date will be eligible to redeem an additional ticket. As free tickets are fulfilled on a first come, first serve basis, the promotion may end before the respective closing date if a club has issued its maximum allocation of additional tickets, and possession of a promotional code does not guarantee a +1 Ticket.

6. EXCHANGE/REFUND OF TICKETS
Tickets will not be refunded or exchanged. Tickets may not be resold.

Any fans that have previously purchased a ticket for the fixture or holders of season tickets which automatically entitle the holder to attend the fixture have no right to retrospectively claim an additional ticket.

7. TICKET COLLECTION
Fans purchasing and collecting tickets through this promotion may be asked to provide proof of photographic ID. Please ensure you have this with you when redeeming tickets. 

8. USE OF DATA
Any personal data required by individual clubs for the process of this promotion will not be seen, handled or managed by the Promoter.  

9. OTHER
It is the responsibility of those entering the promotion to ensure they claim their free tickets from the relevant clubs once provided with the required code. A +1 ticket will not be provided unless the promotional code is quoted at the time of purchase.

The clubs who have opted into and are participating in the promotion (see section 2) are responsible for ticket sales and provision of the redemption process. The Promoter holds no responsibility for any mismanagement or lack of fulfilment of tickets.  For general club ticketing information please visit the club’s official website.

Your contract for a Ticket will be with the Home Club of the Match in question and comes into effect when your application is accepted and a Ticket for the Match is issued to you.

It is the participant’s responsibility to ensure their presence at their desired match. The Promoter accepts no responsibility for any loss of tickets or lack of attendance. See individual club websites T&Cs for lost ticket information.
 
Any fan who either takes part in this promotion or their respective guest is disabled then they are entitled to a free ticket for a carer. For further club specific information on disabled supporters visit official club website (see section 2). 

These Terms, the conduct of this Competition and the interpretation and enforcement of these terms and conditions shall be exclusively governed and construed in accordance with the laws of England and Wales, unless you are a Scottish resident or a resident of Northern Ireland, in which case you may choose the law of your own country of residence. Entrants irrevocably submit to the exclusive jurisdiction of the Courts of England and Wales, unless they are a Scottish resident or a resident of Northern Ireland, in which case they may choose the courts of their place of residence. 


The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Entrants agree that the Promoter will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of the Prize. Nothing in this paragraph shall limit the Promoter’s liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.

10. FOOTBALL LEAGUE TERMS AND CONDITIONS
There will be no admission to any ground without a valid Ticket. In the event of the loss or theft of any Ticket no duplicate will be issued.  A defaced, illegible, or incomplete Ticket may be invalidated. There will be no re-admission if you leave a ground.

No guarantees can be given that your chosen Match will take place at the date and time indicated on your Ticket. The Home Club reserves the right to reschedule the Match without any liability whatsoever and to alter or change the programme or seating without prior notification and without refund or exchange of the Ticket.  In the event of the postponement or abandonment of the Match the relevant Club's postponement and abandonment policy will apply. Where this involves a refund this will only apply to the one ticket for which you have paid full price (but not the +1 ticket).

ABSOLUTELY NO AMENDMENTS WHATSOEVER can be made by you after your Ticket application has been received by the relevant Club. Further, no refunds whatsoever can be made in the event of cancellation by you after the Ticket has been issued to you in accordance with your application, unless the reason for cancellation is as a result of a postponement or abandonment of the original Match where you are unable to attend the re-arranged Match.

Admission to a ground is at the Ticket holder's own risk. Neither Club is responsible for any property lost or stolen at a ground. Neither Club shall have any liability whatsoever to the Ticket holder for any loss damage or injury to person or property, except that neither Club seeks to exclude liability for death or personal injury caused by their negligence.

This Ticket cannot be used for commercial, advertising, or promotional purposes (e.g. hospitality packages, auctions, competitions) without the Home Club's prior written consent. Any Ticket used in such a manner or offered for sale, re-sold or transferred will become void, and the Ticket holder may be refused admission to or ejected from a ground without refund.

You shall comply with all relevant statutes, safety announcements, rules and regulations (including, without limitation, Ground Regulations, and the regulation of any licensing authority) while in a ground.

You shall not bring into (or use within) a ground any prohibited items, including but not limited to dangerous or hazardous items, illegal substances, weapons, bottles, glass vessels, cans, air horns, poles, umbrellas, or any article which may be used as a weapon or a missile, may compromise public safety and/or may pose a hazard or nuisance to any other person. Prohibited items may be confiscated.

You shall not take into (or use within) a ground any sponsorship, promotional or marketing material, except for official club merchandise and/or other football related clothing worn in good faith, nor may you offer (either free or for sale by any person) any goods (including literature) of any nature.

You shall not take into (or use within) a ground any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to the Match or any aspect of it except for mobile phones and provided that they are used for personal and private purposes only.  Prohibited items may be confiscated. Unauthorised photography or use of recording equipment is prohibited. As a condition of admission to a ground, you assign (by way of present assignment of future copyright) the copyright in any photographs, films, or recordings that you make at a ground in breach of this prohibition to the Home Club.

No alcohol is permitted to be brought into a ground.  Smoking in any part of a ground is prohibited by law.

The Home Club reserves the right to search all persons and property at any time and may refuse admission to or eject from a ground any person who refuses to be searched or who possesses prohibited items.

The Home Club reserves the right to refuse you admission to or eject you from a ground for behaviour likely to cause damage, injury, nuisance, or annoyance or for failure to comply with the Club Conditions, the Ground Regulations, these Promotion Conditions and/or the reasonable requests of the Home Club or for reasons of public safety.

You give your unconditional and irrevocable consent to the use, free of charge, of your voice and actual or simulated likeness in connection with the production, transmission, promotion and/or other exploitation of any film or sound recording of the Match (and/or any element of such film or sound recording) in any and all media throughout the world.

Any Ticket shall remain the property of the Home Club at all times.

Personal data you provide in the Application Form will be used by the Home Club primarily to assist in providing you with the Tickets you have requested. From time to time the Home Club and Capital One would also like to contact you about products, services and special offers that may be of interest to you. By ticking the relevant boxes in the Application Form you will be deemed to consent to such use. To find out more about your rights and how your information is used and stored please read the Home Club’s Privacy Policy, which is available on request from the Home Club.

SECTION 2: SPECIFIC CLUB INFORMATION 

Listed below, please see the following: 

- All opt in clubs for ROUND 1 ONLY

- Specific Booking Instructions by Club 

- For each club specific full ticket purchase terms and conditions please visit individual club websites (links to websites listed below). 

N.B BELOW IS THE LIST OF OPT IN CLUBS TO DATE FOR ROUND 1 ONLY.

ClubWebsiteHow to buy ticketsOpening Times for Ticket Purchase and CollectionCut-Off For Ticket PurchaseCut-Off for Ticket Collection
AFC Bournemouthhttp://www.afcb.co.ukPhone 0844 576 1910Mon-Sat 9am to 8.30pm
Sunday 9am to 5.30pm
24 hours before kick-offUp until kick-off
  In Person At Club Ticket OfficeMon-Fri 9am to 5pm
Sat 9.30am to 4pm
Sun 11am to 5pm
24 hours before kick-offUp until kick-off
Barnsleyhttp://www.barnsleyfc.co.ukPhone 0871 22 66 777Mon-Fri 9am to 5pm
Sat 9am to 12pm
24 hours before kick-offUp until Midday on matchday
  In Person at Stadium Ticket OfficeMon-Fri 9am to 5pm
Sat 9am to 12pm
24 hours before kick-offUp until Midday on matchday
Birmingham Cityhttp://www.bcfc.co.ukPhone 0844 557 1875 option 2Mon-Fri 9am to 5.30pm
Sat 9am to 1pm
1 hour before kick-offUp until kick-off
  In Person at St Andrew's Ticket OfficeMon-Fri 9am to 5.30pm
Sat 9am to 1pm
1 hour before kick-offUp until kick-off
Brentfordhttp://www.brentfordfc.co.ukPhone 0845 3456 442Mon-Fri 10am to 4pm24 hours before kick-offUp until kick-off
  In Person at Braemar Road Ticket OfficeMon-Fri 10am to 4pm24 hours before kick-offUp until kick-off
Bristol Rovershttp://www.bristolrovers.co.ukPhone 0117 909 6648 Option 1Mon-Fri 9am to 5pm
Sat (non-matchday) 9am to 12.45pm
Matchdays 9am to 3pm
72 hours before kick-offUp until kick-off
  In Person At Memorial Stadium Ticket OfficeMon-Fri 9am to 5pm
Sat (non-matchday) 9am to 12.45pm
Matchdays 9am to 3pm
72 hours before kick-offUp until kick-off
Buryhttp://www.buryfc.co.ukPhone 0161 764 4881 (Option 3)Mon-Fri 9am to 5pm24 hours before kick-offUp until 1 hour before kick-off
  In Person At Club Ticket OfficeMon-Fri 9am to 5pm24 hours before kick-offUp until 1 hour before kick-off
Carlisle Unitedhttp://www.carliseunited.co.ukPhone 0844 371 1921Mon-Fri 10am to 5pm24 hours before kick-offUp until kick-off
  In Person At Brunton Park Stadium Ticket OfficeMon-Fri 10am to 5pm24 hours before kick-offUp until kick-off
Cheltenham Townhttp://www.ctfc.comPhone 01242 573558Mon, Tue, Wed, Fri 10am to 4pm
Thur 10am to 6pm
24 hours before kick-off24 hours before kick-off
  In Person At Ticket OfficeMon, Tue, Wed, Fri 10am to 4pm
Thur 10am to 6pm
24 hours before kick-off24 hours before kick-off
Exeter Cityhttp://exetercityfc.co.ukPhone purchases not availableMon - Fri 9 to 5pm48 hours before kick-offUp until kick-off
  In Person at Main Club ReceptionMatchdays Ticket Booth Open 5.30pm to Kick-Off  
Gillinghamhttp://www.gillinghamfootballclub.com/Phone 01634 300000Mon-Fri 9am to 5pm
Sat 9am to 1pm
24 hrs before matchUp until Midday on matchday
  In Person at Club Ticket OfficeMon-Fri 9am to 5pm
Sat 9am to 1pm
24 hrs before matchUp until Midday on matchday
Huddersfield Townhttp://www.htafc.com/Phone 01484 484 123Mon-Sat 9.30am-5pm
Sat 9am-12pm
24 hrs before matchUp until kick-off
  In Person At Club Ticket OfficeMon-Sat 9.30am-5pm
Sat 9am-12pm
24 hrs before matchUp until kick-off
Leyton Orienthttp://www.leytonorient.com/0871 310 1883Mon-Fri 9.30am to 4.30pm24 hrs before matchUp until kick-off
  In Person At West Stand Ticket OfficeMon-Fri 9.30am to 4.30pm24 hrs before matchUp until kick-off
Millwallhttp://www.millwallfc.co.uk/Phone Purchases Not AvailableN/AN/AN/A
  In Person At Club Ticket Office9.30am - 5pmUp until kick-offUp until kick-off
Northampton Townhttp://www.ntfc.co.uk/Phone Purchases Not AvailableN/AN/AN/A
  In Person At Club Shop or West Stand Ticket OfficeMon-Fri 10am to 5pm24 hrs before kick-offUp until kick-off
Nottingham Foresthttp://www.nottinghamforest.co.uk/Phone 0871 226 1980Mon-Fri 9am to 5pm
Sat 9am to 1pm
48 hrs before kick-offUp until 48 hrs before kick-off
  In Person At Club Ticket OfficeMon-Fri 9am to 5pm
Sat 9am to 1pm
48 hrs before kick-offUp until 48 hrs before kick-off
Notts Countyhttp://www.nottscountyfc.co.uk/Phone 0115 9557 204Mon-Fri 9am to 5pm
Sat (matchdays) 10am to 3pm
Until midday before matchUp until kick-off
  In Person At Meadow Lane Ticket OfficeMon-Fri 9am to 5pm
Sat (matchdays) 10am to 3pm
Until midday before matchUp until kick-off
Oldham Athletichttp://www.oldhamathletic.co.uk/Phone 0161 785 5150Mon-Fri 9am to 5pmUntil midday before matchUp until kick-off
  In Person At Club Ticket OfficeMon-Fri 9am to 5pmUntil midday before matchUp until kick-off
Port Valehttp://www.port-vale.co.uk/Phone 0871 888 1950Mon - Fri 9am to 5pmUp until 1 hour before kick-offUp until 1 hour before kick-off
  In Person At Club Ticket OfficeMon - Fri 9am to 5pmUp until 1 hour before kick-offUp until 1 hour before kick-off
Sheffield Unitedhttp://www.sufc.co.uk/Phone 0871 995 1889Mon - Fri 9am to 5pm
Sat (non matchday) 9am to 12pm Matchday 9am to KO
24 hrs before kick-offUp until kick-off
  In Person At Club Ticket OfficeMon - Fri 9am to 5pm
Sat (non matchday) 9am to 12pm Matchday 9am to KO
24 hrs before kick-offUp until kick-off
Shrewsbury Townhttp://www.shrewsburytown.com/Phone 01743 273943Mon - Fri 9am to 5pmUp until kick-offUp until kick-off
  In Person At Club Ticket OfficeMon - Fri 9am to 5pmUp until kick-offUp until kick-off
Southend Unitedhttp://www.southendunited.co.uk/Phone 08444 77 00 77Mon-Fri 9.30am to 5pm
Sat 10am to 3pm
24 hrs before kick-offUp until kick-off
  In Person At Club Ticket OfficeMon-Fri 9.30am to5pm
Week day (matchday) 9.30am to 5pm
Sat (non matchday) 10am to 3pm
Matchday 10am-KO
24 hrs before kick-offUp until kick-off
Stevenagehttp://www.stevenagefc.com/Phone Purchases Not AvailableN/AN/AN/A
  In Person At Club Ticket OfficeTues-Fri 10am to 5pmUntil midday before matchUntil midday before match
Swindon Townhttp://www.swindontownfc.co.uk/ No information available  
      
Tranmere Rovershttp://www.tranmererovers.co.uk/0871 221 2001 option 1Mon-Fri 9.30am to 5pm24 hrs before kick-offUp until kick-off
  Phone In Person At Club Shop or Ticket OfficeMon-Fri 9.30am to 5pm24 hrs before kick-offUp until kick-off
Wycombe Wanderershttp://www.wycombewanderers.co.uk/Phone 01494 441118Mon-Fri 9am to 5.30pmUp until kick-offUp until kick-off
  In Person At Information CentreMon-Fri 9am to 5.30pmUp until kick-offUp until kick-off

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