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Reading

Sky Bet Championship

1871

The Royals

Madejski Stadium

24,161

Madejski Stadium, Junction 11, M4, Reading, RG2 0FL 0118 968 1100

Name: Jess Hammant-Cracknell

T: 01189681023

E: jhammant-cracknell@readingfc.co.uk

Q: Are home ambulant disabled supporters able to sit anywhere in the stadium?

A: Yes

Q: Does the club have a limit on the number of home ambulant supports seats available?

A: No

Q: Does the club have facilities for home ambulant supporters, such as amenity seating with additional leg room, wider seats and arm rests?

A: No 

Q: Does the club have easy access seats (easily reachable areas of the stadium with no steps or limited number of steps) for home ambulant disabled supporters?

A: Yes 

Q: Are away ambulant disabled supporters situated in the away supporters area?

A: Yes

Q: Are away ambulant disabled supports able to sit anywhere in the away area at your stadium?

A: Yes

Q: Does the club have facilities for away ambulant disabled supporters, such as amenity seating with additional leg room, wider seats and arm rests?

A: No

Q: Does the club have a limit on number of away ambulant disabled supporter seats available?

A: No 

Q: Does the club have easy access seats (seats in easily reachable areas of the stadium with no steps or limited number of steps) for away ambulant disabled supporters?

A: Yes

Q: Does the ticket office have a hearing loop?

A: No

Q: What match commentary does the club provide for visually impaired supporters?

A: Royal Berkshire Hospital Radio and BBC Radio Berkshire

Q: If the club provides match commentary, how do supporters access this?

A: We supply complimentary headsets

Q: How many headsets/receivers does the club provide for supporters?

A: Home: 6 Away: 2

Q: What is the procedure for receiving and returning headsets?

A: Headsets are left with a Stewards close to our Visually Impaired seating to be colleted and returned. Headsets can also be requested in advance of a Match and delievered to the Supporter in the Seat if they are seated in a different area of the Stadium

Q: Does the club require a deposit for the headsets?

A: No 

Q: Are there fixed positions in the stadium where commentary is available for blind and/or partially sighted supporters?

A: Yes

Q: Does the club provide facilities for assistance dogs (dog relieving areas)?

A: Yes 

Q: Is this area wheelchair user accessible?

A: Yes

Q: How many wheelchair bays are available for your home supporters?

A: 73

Q: Is there a place for a personal assistant to sit with the wheelchair supporter?

A: Yes

Q: Can the club accommodate family groups?

A: Yes

Q: Where are your home wheelchair bays situated?

A: In all four stands

Q: Does the club have any spaced in hospitality and VIP areas for wheelchair users?

A: No 

Q: How many wheelchair bays are available for away supporters?

A: 14

Q: Is there a place for a personal assistant to sit with the wheelchair supporter?

A: Yes

Q: Does the club accommodate family groups?

A: Yes 

Q: Where are your wheelchair bays situated?

A: Within the visiting supporters allocation

Q: Does the club have spaces in hospitality and VIP areas for away wheelchair users?

A: No

Q: Are away supporters using wheelchairs situated with the away supporters?

A: Yes 

Q: Do all disabled supporters (wheelchair/ambulant/home/away) have a clear view of the pitch at all times, even if fans to the front or sides stand up?

A: Yes

Q: Does the club provide accessible parking for disabled supporters?

A: Yes

Total number of accessible parking spaces available for disabled supporters. 

Home: 136 Away: 136

Q: Is this clearly signposted?

A: Yes 

Q: Is this extended to away supporters?

A: Yes 

Q: How do you arrange accessible parking?

A: Pay on the day, first come first served

Q: How far from the entrance/exit is accessible parking?

A: Depends which entrance is use

Q: Do you have a drop off point or shuttle bus service for supporters with accessibility needs or requirements?

A: Yes, both

Q: Does the stadium have accessible toilets/facilities?

A: Yes 

Q: Do away fans have access to accessible toilets/facilities?

A: Yes 

Q: How many accessible toilets/facilities are there?

A: 25

Q: How far are these facilities from the disabled supporters for both home and away?

A: Depends where the Supporter sits, but only a short walk from Accessible seating

Q: Does the stadium have a changing places toilet (for special needs with a hoist and bench)?

A: Not officially but our First Aid room can be used

Q: Is the club accessible to all supporters, including disability supporters and those with access requirements?

A: Yes 

Q: Does the club have low level serving counters in the club shop?

A: No

Q: Do you have accessible catering facilities i.e. low level serving counters at kiosks?

A: Yes 

Q: Does the club provide rest ares (with dedicated seats or benches) on your concourses for disabled and elderly supporters?

A: We do have seating in the concourse, however these are not attached

Q: Are these available for away fans?

A: Yes

Q: Does the club provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read)?

A: Yes