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Millwall

Sky Bet Championship

1885

The Lions

The Den

20,146

Millwall Football Club, The Den, Zampa Road, London, SE16 3LN 020 7232 1222

Name: Shona Groves

T: 02077403470

E: tickets@millwallplc.com

Q: Are home ambulant disabled supporters able to sit anywhere in the stadium?

A: Yes

Q: Does the club have a limit on the number of home ambulant supports seats available?

A: No

Q: Does the club have facilities for home ambulant supporters, such as amenity seating with additional leg room, wider seats and arm rests?

A: Yes 

Q: Does the club have easy access seats (easily reachable areas of the stadium with no steps or limited number of steps) for home ambulant disabled supporters?

A: Yes 

Q: Are away ambulant disabled supporters situated in the away supporters area?

A: Yes

Q: Are away ambulant disabled supports able to sit anywhere in the away area at your stadium?

A: Yes

Q: Does the club have facilities for away ambulant disabled supporters, such as amenity seating with additional leg room, wider seats and arm rests?

A: Yes

Q: Does the club have a limit on number of away ambulant disabled supporter seats available?

A: No 

Q: Does the club have easy access seats (seats in easily reachable areas of the stadium with no steps or limited number of steps) for away ambulant disabled supporters?

A: Yes

Q: Does the ticket office have a hearing loop?

A: Yes

Q: What match commentary does the club provide for visually impaired supporters?

A: Audio descriptive headsets

Q: If the club provides match commentary, how do supporters access this?

A: You can pick the headsets up from the ticket office

Q: How many headsets/receivers does the club provide for supporters?

A: Home: 6 Away: 6

Q: What is the procedure for receiving and returning headsets?

A: Supporters need to pre book, first come first served basis.Home fans pick up from the home ticket office, away fans collect from the away ticket office and drop back there after the match.

Q: Does the club require a deposit for the headsets?

A: No 

Q: Are there fixed positions in the stadium where commentary is available for blind and/or partially sighted supporters?

A: No

Q: Does the club provide facilities for assistance dogs (dog relieving areas)?

A: Yes 

Q: Is this area wheelchair user accessible?

A: Yes

Q: How many wheelchair bays are available for your home supporters?

A: 36

Q: Is there a place for a personal assistant to sit with the wheelchair supporter?

A: Yes

Q: Can the club accommodate family groups?

A: Yes

Q: Where are your home wheelchair bays situated?

A: At the back of The Barry Kitchener Lower Tier

Q: Does the club have any spaced in hospitality and VIP areas for wheelchair users?

A: No 

Q: How many wheelchair bays are available for away supporters?

A: 10

Q: Is there a place for a personal assistant to sit with the wheelchair supporter?

A: Yes

Q: Does the club accommodate family groups?

A: Yes 

Q: Where are your wheelchair bays situated?

A: At the front of the lower tier, behind the goal

Q: Does the club have spaces in hospitality and VIP areas for away wheelchair users?

A: No

Q: Are away supporters using wheelchairs situated with the away supporters?

A: Yes 

Q: Do all disabled supporters (wheelchair/ambulant/home/away) have a clear view of the pitch at all times, even if fans to the front or sides stand up?

A: No

Q: Does the club provide accessible parking for disabled supporters?

A: Yes

Total number of accessible parking spaces available for disabled supporters. 

Home: 15 Away: 5

Q: Is this clearly signposted?

A: Yes 

Q: Is this extended to away supporters?

A: Yes 

Q: How do you arrange accessible parking?

A: Ring the ticket office 9 days before a match day, book in on a first come first serve basis

Q: How far from the entrance/exit is accessible parking?

A: 10 metres

Q: Do you have a drop off point or shuttle bus service for supporters with accessibility needs or requirements?

A: Yes

Q: Does the stadium have accessible toilets/facilities?

A: Yes 

Q: Do away fans have access to accessible toilets/facilities?

A: Yes 

Q: How many accessible toilets/facilities are there?

A: N/A

Q: How far are these facilities from the disabled supporters for both home and away?

A: N/A

Q: Does the stadium have a changing places toilet (for special needs with a hoist and bench)?

A: No

Q: Is the club accessible to all supporters, including disability supporters and those with access requirements?

A: Yes 

Q: Does the club have low level serving counters in the club shop?

A: No - We have club shop staff, that can walk around the shop and bring the card machine to you. We are looking into getting a low level serving counter in the shop for next season.

Q: Do you have accessible catering facilities i.e. low level serving counters at kiosks?

A: No 

Q: Does the club provide rest ares (with dedicated seats or benches) on your concourses for disabled and elderly supporters?

A: No

Q: Are these available for away fans?

A: No

Q: Does the club provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read)?

A: Yes