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Charlton Athletic

Sky Bet Championship

1905

The Addicks

The Valley

27,111

Charlton Athletic Football Club, The Valley, Floyd Road, Charlton, SE7 8BL 020 8333 4000

Name: Kishan Parmar

T: 02083334000

E: kishan.parmar@cafc.co.uk

Q: Are home ambulant disabled supporters able to sit anywhere in the stadium?

A: No

Q: Does the club have a limit on the number of home ambulant supports seats available?

A: No

Q: Does the club have facilities for home ambulant supporters, such as amenity seating with additional leg room, wider seats and arm rests?

A: No 

Q: Does the club have easy access seats (easily reachable areas of the stadium with no steps or limited number of steps) for home ambulant disabled supporters?

A: Yes 

Q: Are away ambulant disabled supporters situated in the away supporters area?

A: Yes

Q: Are away ambulant disabled supports able to sit anywhere in the away area at your stadium?

A: Yes

Q: Does the club have facilities for away ambulant disabled supporters, such as amenity seating with additional leg room, wider seats and arm rests?

A: No

Q: Does the club have a limit on number of away ambulant disabled supporter seats available?

A: No 

Q: Does the club have easy access seats (seats in easily reachable areas of the stadium with no steps or limited number of steps) for away ambulant disabled supporters?

A: Yes

Q: Does the ticket office have a hearing loop?

A: Yes

Q: What match commentary does the club provide for visually impaired supporters?

A: Audio descriptive commentary

Q: If the club provides match commentary, how do supporters access this?

A: Headsets can be signed out from the west reception

Q: How many headsets/receivers does the club provide for supporters?

A: Home: 14 Away: 14

Q: What is the procedure for receiving and returning headsets?

A: Report to the West stand reception, speak to the receptionist, they will then sign out the radio. After use the radio must be returned back to west stand main reception.  Contact numbers for fans using the radios will be collected by the receptionist and placed on the sign out form in the event that radios are not returned.

Q: Does the club require a deposit for the headsets?

A: No 

Q: Are there fixed positions in the stadium where commentary is available for blind and/or partially sighted supporters?

A: No

Q: Does the club provide facilities for assistance dogs (dog relieving areas)?

A: No 

Q: Is this area wheelchair user accessible?

A: N/A

Q: How many wheelchair bays are available for your home supporters?

A: 104

Q: Is there a place for a personal assistant to sit with the wheelchair supporter?

A: Yes

Q: Can the club accommodate family groups?

A: No

Q: Where are your home wheelchair bays situated?

A: West Lower Pitch side, North West Quadrant, North East Quadrant, Upper East Stand

Q: Does the club have any spaced in hospitality and VIP areas for wheelchair users?

A: Yes 

Q: How many wheelchair bays are available for away supporters?

A: 8

Q: Is there a place for a personal assistant to sit with the wheelchair supporter?

A: Yes

Q: Does the club accommodate family groups?

A: Yes 

Q: Where are your wheelchair bays situated?

A: Lower South Stand

Q: Does the club have spaces in hospitality and VIP areas for away wheelchair users?

A: Yes

Q: Are away supporters using wheelchairs situated with the away supporters?

A: Yes 

Q: Do all disabled supporters (wheelchair/ambulant/home/away) have a clear view of the pitch at all times, even if fans to the front or sides stand up?

A: Yes

Q: Does the club provide accessible parking for disabled supporters?

A: Yes

Total number of accessible parking spaces available for disabled supporters. 

Home: 32 Away: 2

Q: Is this clearly signposted?

A: Yes 

Q: Is this extended to away supporters?

A: Yes 

Q: How do you arrange accessible parking?

A: Email Disability.parking@cafc.co.uk with your parking request or call 02083334000 and speak to the clubs DLO. Parking becomes available once tickets for games have gone on sale. parking will be given on a first come first serve basis. in the event that all spaces have been booked disabled supporters will then be placed on the waiting list.

Q: How far from the entrance/exit is accessible parking?

A: Less than 100 metres

Q: Do you have a drop off point or shuttle bus service for supporters with accessibility needs or requirements?

A: Yes

Q: Does the stadium have accessible toilets/facilities?

A: Yes 

Q: Do away fans have access to accessible toilets/facilities?

A: Yes 

Q: How many accessible toilets/facilities are there?

A: 56

Q: How far are these facilities from the disabled supporters for both home and away?

A: Approximately 100 metres

Q: Does the stadium have a changing places toilet (for special needs with a hoist and bench)?

A: No 

Q: Is the club accessible to all supporters, including disability supporters and those with access requirements?

A: Yes 

Q: Does the club have low level serving counters in the club shop?

A: No 

Q: Do you have accessible catering facilities i.e. low level serving counters at kiosks?

A: No 

Q: Does the club provide rest ares (with dedicated seats or benches) on your concourses for disabled and elderly supporters?

A: No

Q: Are these available for away fans?

A: N/A

Q: Does the club provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read)?

A: Yes